FULL LONG-TERM EXCHANGE POLICY
All rugs sold from the Website are sold as described. Please carefully read each rug’s description before purchase.
Istanbul Rug Company guarantees any carpets purchased from us will be subject to full exchange privileges long-term by the purchaser named on the sales invoice. At any time, any or all of the rugs may be exchanged by the purchaser for full credit of original purchase price.
To ensure the greatest longevity of a rug we require that it is brought to us at least every 6 years for cleaning and restoration, as we will choose the most appropriate wash or repair system and supervise work to be done properly. We do not authorize other sources of cleaning or restoration. Failure to use our cleaning services or allowing its condition to deteriorate without bringing it to us for restoration may result in the exchange value being decreased or forfeited.
The customer will be charged for cleaning any rug that has been owned over three months (or if dirty when used for less time.) We also require that clients pay for any restoration that is needed to make the rug marketable.
The purchaser may use exchange credit against the retail prices of any rug in our inventory. The purchaser may not exchange toward a rug that is on consignment to us. Any damage due to use, accident, fading, staining or misuse will decrease exchange credit.
The purchaser must pay for all out-of-pocket expenses, such as padding, shipping, pick-up, wash, restoration, delivery and installation. Exchange credit can never be used toward these charges. We do not offer cash refunds on any purchase for any reason.
Exchange credit on a rug purchased at Istanbul Rug Company can be used by the purchaser toward the inventory of the Istanbul Rug Company store only and cannot be used at Istanbulrug 2 under any circumstances.
Exchange credit is non-transferable and has no cash value.